FAQ

eCheque is like a regular check payment only in electronic form. Just choose this option and fill in all necessary info: account number, routing number and cheque number. It’s convenient alternative to credit card payments. It’s onetime payment without possibility of recurring charges, thus no room for identity theft or fraud.
Please note that:
- processing of your order with e-check will take additional 5 days. It is so due to the peculiarity of this payment option and security measures involved.
- you have to answer the call or call the payment provider back to confirm your transaction. We count 5 days from the date you’ve confirmed your transaction with the payment provider. - In 5 days we change your order status to Processed and send it to our doctor for review which takes 2-3 days. After doctor’s approval we ship your order. The shipping time (please, count from send date) is 7-14 business days.

- All not confirmed orders will be cancelled in 3 days.

- Refund via e-check takes from up to 3 weeks. To process a refund we need:
      - Bank name
      - Bank Address
      - Swift Code
      - IBAN

      - it’s not possible to use someone else’s checking account ( some of your relatives or friends). Such cheques are declined by the bank. The customer should use his own account to pay for the order.

      - eCheque payment option is available only for USA customers.

Dear Customer:
Thank you for choosing payment by electronic check. Charge-One (echeck), our payment processor and a registered US company, will process your payment.
For your security, no check will be issued and processed unless the transaction and the check payment had been validated.
Please expect a call from Charge-One to validate and confirm your transaction and authority for the issuance of your check as payment.
We strive to give you the best customer service possible.

My Herbs Store does not disclose any personal or credit card information to any third party of any kind. My Herbs Store is strictly confidential!

My Herbs Store was established in 2012.

USA, UK, Australia.

All orders are received via a secure server to ensure that your details are kept private and to guarantee your peace of mind. Your credit card will be charged only for the amount indicated in your order and this includes shipping and packaging. We ship to any personal address, but we don't ship to Post Office Boxes. About any items that come out of stock you will be notified by e-mail. We ship orders daily on a first in first out basis and the credit card is charged only as the order has been sent.

We use registered International Airmail for all of our orders. The final delivery time depends on the reliability of your postal service. The time from order to arrival of shipment generally takes between 7 and 18 working days. We are unable to accept requests for cancellations once the order has been processed. Your credit card will be charged in USD. For other currencies prices are approximate. Should you have any further questions, please feel free to contact us at support@My Herbs Store.co

Products of different companies may vary in appearance and/or taste, but contain the same active ingredient. All are equally effective. Always ask your health care provider if you are concerned.

The timing given is a general guide. However, some supplements need being taken strictly according to the directions. If they are taken at a particular time, they will either work better or give fewer side effects. Ask your health care provider for specific advice.

This advice has been given to avoid side effects. Try taking your supplement with a milky drink or a biscuit instead. If this is not possible, talk to your health care provider for further advice.

Check that with your health care provider.

Do not panic. If you are directed to take several doses in a day, just take the next planned one. If it is a once daily supplement, seek for further advice but do not take a double dose.

If your supplements are in bottles, you can ask your health care provider to replace the child proof tops with easy open tops. There are also aids available to help to open supplement bottles. It is important to store your supplement in a suitable container. If you feel it is necessary to take your capsules/ tablets out of their original containers, then a tablet reminder box may be the answer. These can be filled at home by family or friends or your health care provider may give this service for a fee.

Certain supplements which you can buy may interfere with your prescribed medicines. You should ask your health care provider for advice before taking your supplement.